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ivr services

 

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient.

An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback, e-mail and perhaps other media.

An IVR application provides pre-recorded voice responses for appropriate situations, keypad signal logic, access to relevant data and, potentially, the ability to record voice input for later handling. Using computer telephony integration (CTI), IVR applications can hand off a call to a human being who can view data related to the caller at a display.

an IVR system using E1, the calls can be recorded and stored into FTP server, to use and analytics them later.

 

IVR Services:

  • Greetings Voice message: you can send greeting voice message to your friends or relatives and this message can be displayed on TV screen or web site or to your friends directly.
  • Songs Request: if you watching TV you can order your favorite song to be displayed on the TV directly by calling the IVR number showing on the screen
  • Trivia and voting : you can vote to your favorite competitors by calling the specific IVR number for this competition and enter your competitor number
  • call center:Call centers use IVR systems to identify and segment callers. The ability to identify customers allows services to be tailored according to the customer profile. The caller can be given the option to wait in the queue, choose an automated service, or request a callback. The system may obtain caller line identification (CLI) data from the network to help identify or authenticate the caller. Additional caller authentication data could include account number, personal information, password and biometrics (such as voice print).

 

Other uses

 

  •     Mobile — pay-as-you-go account funding; registration; mobile purchases, such as ring tones and logos
  •     Banking — balance, payments, transfers, transaction history
  •     Retail & entertainment — orders, bookings, credit & debit card payments
  •     Utilities — meter readings; account look-up, history and balance, payment, consumption history
  •     Travel — ticket booking, flight information, check-in
  •     Weather forecasts, water, road and ice conditions

 

 

 
 

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